Frequently Asked Questions
Here you’ll find everything you need to know about our bike rentals, bike guided tours and cycling experiences in Madrid. If you still have doubts, our team is always happy to help.
INFO@BRAVOBIKE.COM
Whatsapp or call (+ 34 607448440)
Booking, Payments & Cancellations
General information about reservations, payment methods, deposits, cancellations and booking changes.
What payment methods do you accept?
We accept cash and major credit or debit cards (Visa, Mastercard, 4B).
Please note: card payments may include a 2% surcharge. Some deposits may require cash.
Tours
You can book directly through our website, by email, or by WhatsApp / phone.
Bike Rentals
You can book directly through phone. Form rental requests are not instant bookings. We will quickly check availability and contact you to confirm your reservation. No payment is required at the time of booking. Payment is made at our office when you collect your bike.
Please contact us by WhatsApp or phone at +34 607 44 84 40 as soon as possible.
Cancellations or changes are only valid once confirmed by Bravo Bike.
Please check our Booking Terms for full details about cancellations, refunds and booking changes.
Do I need to book in advance?
Advance booking is recommended for both rentals and tours. Last-minute requests are subject to availability.
Sometimes yes, depending on bike and guide availability. Please contact us directly by WhatsApp or phone for same-day requests.
Where are you located?
We are just a 2-minute walk from Plaza de España and the Temple of Debod, and 5 minutes from the Royal Palace.
Calle Juan Álvarez Mendizábal, 19
Please contact us by phone or WhatsApp to check availability and the options available for our day trips from Madrid.
Yes. We offer tailor-made bike trips across Spain and Europe. You can explore available options and learn more at bravobike.com.
Madrid Bike City Tours FAQ
Everything you need to know about our guided city tours, routes, difficulty level, children, languages, helmets and meeting point.
How long are the Madrid Bike City Tours?
Most of our city tours last around 3 hours, while some extended experiences such as e-bike tours may last 4 hours.
Do I need cycling experience?
Yes. Our tours are best for confident riders who can ride safely and comfortably.
You should be able to start, stop and use hand brakes with confidence.
Are the city tours suitable for children?
Children are welcome on our tours and must always be accompanied by an adult. Depending on the tour, a minimum age may apply.
Some of our city tours are especially suitable for families with younger children.
Are helmets included?
Yes. Helmets are available free of charge.
For children under 16, helmets are mandatory in Spain. For adults, helmets are optional but recommended.
What languages are the tours in?
Tours are usually conducted in English. If the group is made up of Spanish speakers, the tour can also be held in Spanish.
Private tours may be available in other languages upon request.
Do we enter museums or monuments during the tour?
No. Tours are designed to explore the city by bike, so we do not enter museums or monuments during the route.
Your guide will be happy to recommend places to visit afterwards.
What happens if the weather is bad?
Tours usually run rain or shine. In case of severe weather or unforeseen circumstances, we may offer an alternative date, credit or refund.
Yes. We focus on small groups for a more personal, relaxed and enjoyable experience.
Yes. Private tours are available with flexible schedules, languages and custom routes.
You can find more information and book your private experience here.
We recommend wearing comfortable clothing and suitable shoes for cycling.
In warmer months, light clothing, sunglasses and sunscreen are a good idea. In cooler or rainy weather, we suggest bringing a light jacket or layers.
Our standard city tours are done with regular bicycles. However, if you prefer, e-bikes are also available for a small supplement. We also offer specific e-bike tours designed to cover more areas comfortably and with less effort.
Bike Rental FAQ
Useful information about renting a bike in Madrid, included accessories, deposits, availability, delivery service and rental conditions.
Is a deposit required?
Yes. A refundable deposit is required for each bike (50€ cash only).
Are the bikes insured against theft?
No. Bikes are not insured against theft, so customers are responsible during the rental period.
What is included with the bike rental?
All rentals include a helmet, chain lock, phone holder and basic repair kit. Child helmets are also available.
Do you have electric bikes?
Yes. We offer e-bikes and electric mountain bikes for riders who want extra comfort and longer rides.
Do you have bikes for children?
Yes. We offer children’s bikes in different sizes, as well as child seats and bike trailers.
Can I rent a bike for several days?
Yes. We offer hours, daily, weekend and weekly rentals, with extra day options available.
Can you deliver bikes outside Madrid?
Yes. We can arrange bike delivery across mainland Spain on request.
Discover Madrid on a guided bike tour
Experience the city beyond the typical sightseeing routes.
Our tours are designed for small groups, with well-planned itineraries that avoid traffic and allow you to explore more at a relaxed and enjoyable pace.