Bravo Bike S.L. respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.
This Privacy Policy explains how personal data is collected, used and protected through the website madrid.bravobike.com.
Data Controller
Bravo Bike S.L.
Tax ID (CIF): B83521252
Calle Juan Álvarez Mendizábal, 19
28008 Madrid, Spain
Email: info@bravobike.com
Phone / WhatsApp: +34 607 44 84 40
Personal Data We Collect
We may collect and process personal data when you: make an online booking, complete a contact form, request availability for a bike rental or tour, contact us by email, phone or WhatsApp, browse our website.
Depending on the case, the data may include full name, email address, phone number, country of residence, number of participants, rider height (for bike allocation), preferences or special requests, booking details, technical browsing data, IP address and cookies (subject to consent where required).
Online Bookings and Payments
Online bookings for tours and activities made through this website may be processed through FareHarbor, an external booking and payment platform.
When you complete a booking:
- certain personal data is shared with FareHarbor to process the reservation;
- payment information is processed through their secure systems;
- FareHarbor acts as an external provider of booking and payment technology.
During the booking process, users may also be asked to accept FareHarbor’s own terms and privacy conditions. We recommend reviewing FareHarbor’s Privacy Policy and Terms of Service on their official website.
Bravo Bike only accesses the information necessary to:
- manage your reservation;
- deliver the booked service;
- assist with changes, cancellations or support requests;
- comply with legal, accounting or tax obligations.
Contact Forms and Booking Requests
When you submit a contact form or booking request through our website, we process the information provided in order to:
- respond to enquiries;
- check availability;
- send quotations;
- manage bike rental or tour requests;
- communicate regarding your request.
The legal basis for this processing is:
- your consent;
- pre-contractual steps requested by you.
Communications by Email, Phone or WhatsApp
If you contact us by email, phone or WhatsApp, we will use your data only to respond to your enquiry and manage the related communication.
Cookies, Analytics and Advertising Tools
This website uses necessary technical cookies and, where consent is required, may also use analytical or advertising technologies such as: Google Analytics, Google Ads or similar tools used to measure website performance or improve marketing campaigns. You can manage your preferences through our cookie banner. For more information, please see our Cookie Policy.
Data Retention
We retain personal data only for as long as necessary to:
- manage bookings or enquiries;
- provide contracted services;
- comply with legal, tax or accounting obligations;
- resolve disputes or claims.
Data Recipients
Your data may be processed by third-party providers when necessary for our business operations, such as:
- FareHarbor (bookings and payments)
- website hosting providers
- email service providers
- Analytics and advertising providers (e.g. Google Analytics, Google Ads)
- accounting or tax advisors
- public authorities where legally required
We do not sell personal data to third parties.
Analytics – Google Analytics
We use Google Analytics, a service provided by Google LLC, to analyse Website usage.G gle may collect data such as IP address (anonymised where possible), device information, and browsing behaviour through cookies. This information may be processed on servers outside the European Economic Area.
Google Privacy Policy: https://policies.google.com/privacy
This data is used for statistical analysis and to improve Website performance.
Online Bookings and Payments – FareHarbor
Bookings and payments are processed through FareHarbor. When you make a reservation, your personal data is processed by FareHarbor as necessary to manage and complete your booking. FareHarbor applies its own privacy policy and security measures.
FareHarbor Privacy Policy: https://fareharbor.com/privacy/
By completing a booking, you agree to FareHarbor’s Terms of Service and Privacy Policy.
Advertising
We may use advertising services such as Google Ads and Meta Ads (Facebook and Instagram) in the future to promote our services and measure the effectiveness of our advertising campaigns. These services may use cookies and similar technologies to display relevant ads based on your browsing behaviour and interactions with our Website. Any advertising-related processing will only take place where you have given appropriate consent through the cookie banner.
Meta Privacy Policy: https://www.facebook.com/privacy/policy/
Google Privacy Policy: https://policies.google.com/privacy
International Data Transfers
Some technology providers may process data outside the European Economic Area. Where this occurs, appropriate safeguards will be applied in accordance with GDPR requirements.
Your Rights
You have the right to request:
- access to your personal data;
- rectification of inaccurate data;
- deletion of your data;
- restriction of processing;
- objection to processing;
- data portability where applicable.
To exercise your rights, please contact: info@bravobike.com. You also have the right to lodge a complaint with the Spanish Data Protection Authority: Agencia Española de Protección de Datos https://www.aepd.es
Data Security
We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. However, no internet transmission or storage system can be guaranteed as completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical or operational changes. The current version will always be available on this page.
Contact
If you have any questions regarding this Privacy Policy or how we process personal data, please contact us:
Bravo Bike S.L.
info@bravobike.com
+34 607 44 84 40